March 28, 2006
In This Issue:
News
New in the Clearinghouse
Other Stories of Interest
Events
Quick Poll
Overcoming Obstacles to Expanding Health Care Coverage for Direct-Care Workers
Health Insurance Coverage for the Home Care Sector: Experience from Early DirigoChoice Enrollment in Maine reviews the findings of an outreach project conducted during the first six months of 2005. The aim of the project was to help connect direct-care employers and employees in Maine with DirigoChoice, an innovative state program aimed at expanding health care coverage.

The researchers found circumstances unique to home care work, including fee-for-service funding, part-time schedules, and fluctuating work hours, affect whether employers and their employees "are eligible and have the resources to participate in health insurance plans." They conclude: "other states experimenting with innovative health coverage plans will need to address major challenges-such as the part-time nature of direct-care work, low wages, and low reimbursement rates-to ensure coverage for these critical health care workers."

The report was conducted by the Paraprofessional Healthcare Institute's Health Care for Health Care Workers initiative in collaboration with Consumers for Affordable Health Care Foundation and the Institute for Health Policy at the University of Southern Maine's Edmund S. Muskie School of Public Service.
Reports Urge Use of CMP Funds to Improve Care Quality
A series of reports on civil monetary penalties (CMPs), the fines levied against nursing homes for violations of federal care standards, looks at how those funds are spent and how they might better be used to improve care quality for residents. Produced by the National Citizens' Coalition for Nursing Home Reform (NCCNHR) and the Long Term Care Community Coalition (LTCCC), the documents include:

  • An overall report detailing projects in six states
  • A resource brief describing the recommendations of a group of ombudsmen and advocates for changes in policies and practices
  • An action plan for stakeholders on how to use the information in their states to advocate using CMP monies to improve resident quality of life.
The researchers found wide variation among states in how CMP fines are both issued and collected. Some states use the money collected for things unrelated to long-term care, while others use it to help with recruitment and retention of CNAs. According to Charlene Harrington, co-director of the project and a professor at the University of California, "[T]here is a large amount of money that could be used to improve nursing home care. Forty-six states reported having $60 million available in accounts from CMPs/fines in 2005." Click here to view the reports.

CMP funds should be used to improve CNA recruitment, retention, and job quality

Agree

Disagree

Do CNAs in your state pay to be in the nurse aide registry?

Yes: 23%

No: 50%

I don't know: 27%
Dear Friend

If you've already filled out our user survey on Quality Jobs/Quality Care and the National Clearinghouse on the Direct Care Workforce, we thank you. We'll be looking closely at your responses to see if there are ways that we can better serve your needs.

For those who have not, we'll be sending out a reminder soon that includes the survey's web address. We hope you can find time to fill it out.
New in the Clearinghouse
CMS Launches Direct Service Workforce Resource Center
Iowa Group Issues Action Plan for Expanding Health Care Coverage
Tapping Into What CNAs Already Know
Converting Leavers to Stayers
CMS Launches Direct Service Workforce Resource Center
A new resource center from the Centers for Medicare and Medicaid Services (CMS) offers information and assistance to "support efforts to improve the quality of the workforce and to enhance recruitment and retention of direct support professionals."

The National Direct Service Workforce Resource Center is aimed at state and local governments, policy makers, researchers, employers, workers, and consumers with an interest in recruitment, retention, and support of direct-care workers who assist elders and people with disabilities. It includes:

  • A searchable online database of resources, current research, best practices and policy briefs, including worker and supervisor training curricula, guidance on measuring workforce outcomes, recruitment materials, and peer mentorship program designs.

  • Access to information, resources, and advice from a diverse and experienced team of direct-service workforce policy professionals through a national toll-free telephone number (1-877-822-2647).

  • Individualized, in-depth technical assistance for state Medicaid agencies with initiatives aimed at improving the home- and community-based direct-service workforce.

The Resource Center's online database includes numerous links to the National Clearinghouse on the Direct Care Workforce, Quality Jobs/Quality Care's publisher, and the Paraprofessional Healthcare Institute, QJ/QC's parent organization, is one of the Resource Center's team of experts. The other experts on the team are The Lewin Group, the Institute for the Future of Aging Services, and the Research and Training Center on Community Living, University of Minnesota.
Iowa Group Issues Action Plan for Expanding Health Care Coverage
Providing Health Care for Direct Care Workers-A Case Statement/Action Plan, a report from Iowa's Better Jobs Better Care program, identifies "affordable and meaningful health coverage" as "part of the basic definition of a 'good job'" and a necessary step in stemming the turnover tide.

The report, which also outlines the costs of turnover among Iowa's direct-care workers, outlines a strategy for expanding coverage for direct-care workers. It recommends that the state:

  • Help direct-care workers maximize their knowledge and usage of available programs. This includes informing them about types of benefits, eligibility rules, application processes, and alternative routes of health care access such as rural and free clinics and community health centers. It also includes enlisting the help of direct-care workers in "assessing and meeting the needs for coverage and access."

  • Work to secure expanded health care coverage options for both direct-care workers and other uninsured populations. Working for broader coverage involves forming a coalition of organizations and leaders to obtain consensus and craft legislation for consideration by the 2007 Iowa legislature. Working to expand coverage for direct-care workers in particular, the report suggests, means identifying coverage options specifically tailored to that group and then crafting proposals for legislative action and a "legislative strategy." The report also suggests using direct-care workers as a "face" of the broader coalition's efforts.

Click here for the full version and here for the abbreviated version of the report.
Tapping Into What CNAs Already Know
"Empowering the CNA," an article in the March issue of Nursing Homes magazine, describes a Newark nursing home's in-service program where certified nursing assistants are often taught by their peers.

"Nursing assistants can take on this new challenge and do a fantastic job," writes author Lois Beatty, the facility's director of nursing. "Why not? They know everything that goes on in the facility regarding residents and families because they spend more time with them than any other team member. Residents and family members often are more comfortable telling them things that they might not tell other staff members."

In addition, as Beatty points out, "Outside the workplace, direct caregivers take on various roles. They run households, maintain budgets, hold positions in civic organizations, participate in church activities, and serve on school PTAs. They have a multitude of skills that we have not accessed."

The article includes tips on how to support CNAs who may not have experience in public speaking but who have valuable information to share.
Converting Leavers to Stayers
As the care gap grows, one possible new source of qualified and motivated direct-care workers is in the pool of caregivers recruited by Medicaid-funded programs that pay for consumer-directed care, such as California's In-Home Supportive Services (IHSS) program. IHSS supports home care clients who recruit, hire, and supervise their own personal assistance workers. Most of the people they hire are friends or relatives who might not have considered direct-care work if their loved one had not needed them.

Two new studies from the Better Jobs Better Care research program, one by Ted Benjamin and the other by Candace Howes, look at what makes some of those caregivers stay in the profession and others leave once their loved one no longer needs their assistance. They also recommend things states and employers can do - including offering health insurance and wages of at least $10 an hour - to encourage more of these caregivers to remain in the direct-care workforce.

Click here for the rest of the story.
April 29 - May 3, 2006
American College of Health Care Administrators 40th Annual Conference and Exposition, Neville Grange Resort, New York
May 1-3, 2006
National Association of Area Agencies on Aging's n4a Aging Policy Briefing and Capitol Hill Day, Washington, D.C.

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